Shipping policy

Order processing

Every Field & Folio product is made to order. Production begins automatically shortly after payment is confirmed and can start within minutes.

Production times vary by product, format and destination. Once an order has entered production, it cannot be changed or cancelled before dispatch.

Shipping costs

Available delivery services and shipping charges are calculated according to the products ordered, quantity and delivery destination. The total shipping charge is displayed during checkout before payment is completed.

Delivery estimates

The delivery estimate shown at checkout includes both production and shipping time. Estimates are provided in good faith but are not guaranteed delivery dates.

Delivery may take longer during busy periods, public holidays, severe weather, customs processing or circumstances outside our reasonable control.

Delivery destinations

We deliver to the United Kingdom and many international destinations. Available delivery services are confirmed when the customer enters a delivery address during checkout.

Local production and separate parcels

Where possible, orders are produced close to their delivery destination. If an order contains different products, sizes or frame types, items may be produced at different locations and arrive in separate parcels.

Separate parcels can have different dispatch dates and tracking numbers. Customers will not be charged an additional amount after checkout solely because an order is divided into multiple shipments.

Tracking

When tracking is available, the tracking link will be included in the dispatch confirmation email. Tracking updates are supplied by the delivery carrier and can occasionally take time to appear after dispatch.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address during checkout. Please review the address carefully during the order-confirmation step.

If an address is incorrect, contact us immediately. We will try to help if production and fulfilment have not progressed, but address changes cannot be guaranteed once an order has entered production. The destination country cannot be changed after an order has been submitted.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or local handling charges. Unless expressly shown as included during checkout, these charges are the responsibility of the recipient and are determined by the destination country’s authorities.

Customs processing can sometimes delay delivery.

Late or missing deliveries

If an order has not arrived within the estimated delivery period, please check the tracking information first. If there has been no recent update or the parcel appears to be missing, contact us through our Contact page with your order number.

Damaged deliveries

If an order arrives damaged, contact us promptly and include your order number, photographs of the damaged product and photographs of the packaging. Please retain the item and packaging while we investigate and arrange an appropriate resolution.