What kind of artwork do you offer?
Field & Folio specialises in vintage botanical, natural-history, bird, wildlife and archival artwork, carefully restored for contemporary interiors.
Are your prints available framed and unframed?
Availability is shown on each product page. Many designs can be ordered as an unframed fine-art print or professionally framed and ready to hang.
What paper do you use?
Our premium matte paper is a heavier-weight, smooth and non-reflective 200 gsm paper with a thickness of approximately 0.26 mm. It is FSC-certified or made using an equivalent sustainably sourced paper.
What is included with a framed print?
Our framed artwork uses durable pine wood frames with shatterproof plexiglass protection and includes a ready-to-hang kit. Available frame colours and sizes are displayed on each product page.
Are your products held in stock?
No. Each piece is printed and assembled especially for your order. Made-to-order production helps reduce unnecessary stock and waste.
How long will delivery take?
Production and delivery times vary depending on the product and destination. The available delivery service, estimated timing and cost are shown during checkout.
Will I receive tracking information?
When tracking is available, it will be included in your dispatch confirmation email.
Will the colours match what I see on screen?
We take care to represent each artwork accurately. However, colours can appear slightly different depending on your screen settings and the material on which the artwork is printed.
Can I change or cancel my order after placing it?
Orders are submitted for production automatically and printing can begin within minutes. Once an order has been sent for printing, it cannot be changed or cancelled before dispatch.
If you notice an error, contact us immediately. We will try to help if production has not started, but cancellation or amendment cannot be guaranteed.
What should I do if my order arrives damaged?
Please contact us promptly through our Contact page and include your order number, photographs of the damage and photographs of the packaging. We will review the issue and help arrange an appropriate resolution.
Can I return an order?
Eligible non-personalised products may be returned in accordance with our Returns and Refund Policy and applicable consumer law. Personalised or custom-made products cannot normally be returned unless they are faulty, damaged or incorrect.
Please review our Returns and Refund Policy before returning anything. Your statutory consumer rights are not affected.